Healthy Home Flooring Phoenix Reviews

Healthy Home Flooring Reviews Phoenix

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Doug Pouncey
Doug Pouncey
14:30 12 Apr 24
UPDATE 4/12: The owner of the company (Brandon) responded on 4/3, once I posted several reviews and complaints online, asking me to take down the review and stating he would refund my deposit. He assured me that if it wasn't refunded "this week" I could re-post the review. That was last week. It has been an additional nine days and the the refund has not posted and there has been no contact. I have been forced to make a payment on the card that held the deposit, with interest.ORIGINAL: Had a Salesman from Healthy Home come to the house, did a great presentation and I initially signed a contract and placed a downpayment ($2,608.60). However, I cancelled the contract within the legal period (on 2/20) to be exact and I have STILL not received my deposit. The main office forwards my calls to voicemail, the owner (Brandon) will not respond to my emails. I had to reach out to the Salesman (JD) who said that he sent my info to the controller (Loran) on Thursday 3/28 and still no word. DO NOT use this company. They are unprofessional and do not support their (potential) customers or honor their legal obligations. I have filed complaints with the BBB and have engaged my lawyer to pursue this breach of contract.
Cynthia Barnes
Cynthia Barnes
01:31 10 Apr 24
They charged my credit card in full on March 11th. Haven’t heard from them since. They were supposed to install on march 29th and never showed up. After multiple calls, rescheduled for today April 9th and did not show up again. I’ve made multiple calls, all go to voicemail. I looked up the business license and saw it is now suspended. I’ve reported them to the BBB. I will be pursuing legal action. This company is a scam!!!! Jeb, their sales person is a crook.
Jennifer
Jennifer
04:39 21 Mar 24
I had a great experience with healthy home flooring and their salesman JD! It was my first time doing flooring for my home, and JD was extremely knowledgeable and friendly. He helped me pick out flooring for my kitchen, family room and hallways. I absolutely love it. Quality and work is impeccable. Thank you JD and HHF!
Cordova Family
Cordova Family
11:02 20 Mar 24
Had a great experience with healthy home flooring. JD was excellent to work with, and we love our new carpet. Would definitely recommend to family and friends!
Cheryl Short
Cheryl Short
07:31 20 Mar 24
I’ve used Healthy Home Flooring 3x now for different properties and am so pleased with the workmanship and quality materials. JD, who helped us in making the right selection was extremely knowledgeable and attentive to our needs and design goals. He made things so much easier for us and really helped us find the perfect flooring for our homes. We could not be more pleased! Highly recommend this place and have every intention of working with JD again for any future flooring needs.
John Short
John Short
23:01 19 Mar 24
Jed represented the company very well. He was transparent and provided me options. There was no pressure and he addressed all my concerns. Thank you!
Susan Cowdell
Susan Cowdell
22:34 18 Mar 24
I have always referred Healthy Home Flooring to my Buyers because my experience with them has been excellent, personally and professionally.My Buyers, however, had reservations about choosing Healthy Home Flooring because of negative reviews. I was able to convince my clients to speak with them and finally hired them for the job. The salesman, JD, was exceptional and very patient. He was very knowledgeable and was able to assist us in selecting the perfect product.Healthy Home Flooring wasted no time, starting the next day and completing the entire house's demolition and flooring installation in 4 days. The workmanship was impeccable, leaving everything tidy, and they maintained daily communication to ensure everything was going smoothly. I wholeheartedly endorse them and am grateful that my clients opted for their services. I will continue to refer my clients to Healthy Home Flooring.
STEVEN TERRY
STEVEN TERRY
22:25 18 Mar 24
I love this company and what they did to my home remodel. JD and his team took our home to the next level with their flooring recommendations and getting it done on time for the other contractors to finish their part. We have referred KD and the team at Healthy Home Flooring to 11 of our friends and family and will continue doing so. Thanks a ton HHF and we look forward to working with you guys in the near future on our next project!!!
Amy Garber
Amy Garber
00:46 11 Feb 24
SAVE YOUR money and sanity and do not hire this company. I had LVP installed, became scratched from dogs walking on it, found out it was a discontinued product. It seems they sell quite a bit of products that are discontinued and of course don’t disclose it. Brandon, the alleged owner ,offered to replace the LVP with laminate. I spent just shy of 8k for the LVP that didn’t even last a week. He gave me a “deal” For $4,700.00 for the laminate, almost 13k for under 1000 square ft. Paid for it 12-7-23, no install and no contact until after filing complaint with AG and BBB. After filing complaints now they are eager to install, not that I believe them. I am not having them install anything and seeking additional means for resolution. Made a serious mistake by hiring them and was an idiot for giving them a second chance, don’t make the same mistake I did.
NewLife Conversions
NewLife Conversions
17:39 10 Feb 24
Read the reviews people! I’ve been in business for over 50 years and this is the worst experience I’ve ever had in my life! Too many items to list for complaints. It’s been well over a year now, and I still have unresolved issues that the company is not willing to resolve. A frustrating experience is an understatement!! Save yourself a lot of headaches and do not hire this company regardless of the price.
Leeann Martin
Leeann Martin
00:36 10 Feb 24
I do not recommend doing business with this company. We had to have them come out a do a repair shortly after installation. The carpet was coming away from the tile in the entry to the bedroom.Same thing happening again with the entry to the bathroom. They scheduled a repair time(after several calls to the installation manager). They never showed up to do the repair. Then I have left several messages for him and never got a call back. VERY BAD CUSTOMER SERVICE!!! RED FLAG...DON'T DO BUSINESS WITH THEM.
Matt C
Matt C
16:48 08 Feb 24
I really wish I'd checked BBB prior to signing anything with HHF, unfortunately we just checked reviews elsewhere which they clearly have some sort of control over because they're way too positive. The review I'm posting everywhere else is 3.5 pages of Word, which it took to explain our issues, obviously waay too much to put here. Same bait and switch others have mentioned, same horrendous customer service experience, same lack of care or willingness to make anything right or admit to wrongdoing. My review mentions 24 issues that we had with this company installing 2100sqft of LVP in our home back in late Nov 22' and early Dec 22'. Product we purchased/agreed to have installed hasn't been sold in 20 years, per the pre-inspector. Tile we agreed to have installed was roughly 1/4" thick, stuff we got was slightly thicker than a piece of construction paper. Asked to back out several times, told we could but it'd be a 30% re-stocking fee. Even installers told us we should back out before we explained this fee to them. All employees - design consultant, pre-install, numerous install teams, air duct cleaner, BILLS FROM SHAW have ALL gone to the wrong address. This, even after telling no fewer than 5 employees to fix it for us. Damaged baseboards in numerous locations, air duct "cleaning" was a 15minute joke (only after failing to come the first 1.5 days, damaged appliance parts, failed to put items back where they were, attitude given when asked to do things we had already paid for and agreed upon. "Customer Service" is completely non-existent! have spent hours and hours trying to get some form of compensation, or heck, even contact, with someone to no avail. They simply DO NOT CARE once they get their money. Jason, their "top customer service rep" repeatedly bashed this company only to hangup on me the last time we spoke and tell me "he's done with me." I'm sick of typing about this place, just DON'T USE THEM!! I would highly encourage anyone with similar issues to file a complaint with the AZ Attorney General's office so they can ultimately hold this terrible company accountable.
Debbora Naegele
Debbora Naegele
13:26 15 Jan 24
I regret going with Healthy Home Flooring to change out my floors of my new house from carpet and ceramic tile to a vinyl wood look. I opened a case last May due to the floor buckling at the seams throughout. It is a Shaw product and am not happy with it at all....in addition to constantly calling to follow up on what is happening and what they're doing about it. Their customer service is just horrible, and I'm sure I won't get a return call again today so will need to continue to track someone down who will help.
James Tedrow
James Tedrow
22:56 12 Jan 24
Do not hire this company! Once they get their money they will not come back out for repairs, they will say they’re putting you on the schedule and no call no-show repeatedly until you stop calling! We have had them no call no show us more than we can count! We have to call repeatedly to even get anyone on the phone who can schedule us just for them not to show up and if we’re lucky enough to get them to show up they don’t have what they need to do the work! We have been waiting for a repair to be done for over a YEAR! We have small children and we have to move our lives around to be able to schedule to have them come out just for them not to show up! they do not care! A lot of our stuff got broken they reimbursed us partially but would not take responsibility for chipping our bathroom countertop and never never finished paying us us for the other stuff that they actually did take responsibility for, they had to pay us in chunks and when we asked for the rest of the money they wanted us to sign something that said we would basically void our warranty. Our project manager who we were initially were working with quit he said his paycheck bounced two times in a row! Do yourselves a favor and do not go with this company
Deb Rollings
Deb Rollings
16:29 23 Dec 23
No! Installed Sept 22. So much is still wrong! But the “worry free guarantee “ is a joke. Jason, on the phone, told me the salespeople oversell it. No guarantee whatsoever. I am going to have to pay more to get scratches fixed! I’m on a fixed income and was looking for a floor that would hold up for years. I just hope I can keep it for even 5 years. So disappointed. Oh, and they pay for 4 or 5 star reviews! I was asked!In reply to their response below, I reached out again to find out what their solution is. After calling multiple times, I have not received a reply to my questions. They talk the talk, but do not follow through! I read their reply that they want to work with me, I was told by Jason that he would get back to me with a price within the day. It's been a couple of weeks. No reply yet! Still waiting.
Mer yb
Mer yb
00:06 23 Dec 23
The customer service is basically non-existent.They will take your money.That is the easy part for them.Any follow-up, forget about it.They don't have the time of day for you.
Estevan
Estevan
16:36 29 Nov 23
Thank you to JD and Healthy Home flooring for hitting the mark! We put off flooring for years due to a bad experience with a competitor that we eventually never did business with. JD did a great job assuring us the job could get done as well as provide up front pricing and a completion date. We are very happy with our flooring and all promises were met. Thank you Healthy Home Flooring and JD!
Scott Cunningham
Scott Cunningham
21:53 14 Nov 23
Healthy home Flooring was professional from beginning to end. Installers were courteous and professional and did amazing work!! Would use this company again above anyone else out there
Zaryeth (Jesse Marquez)
Zaryeth (Jesse Marquez)
02:07 02 Nov 23
Thank you so much Healthy Home Flooring. The customer service as well as installation was a breeze would highly recommend.
Bill Rich
Bill Rich
19:23 19 Oct 23
Awesome experience from the initial call with their customer service representative to meeting with their representative in my home to the great team of installers who made the job look easy and I know removing tile floors isn’t easy. Oh and they got it done in 2 days! Highly recommend
Belinda Powell
Belinda Powell
18:01 13 Oct 23
Horrable company! Had carpet and vinyl flooring put in, the tile removal was suppose to be free,right. I know I paid for items I wasn't suppose to pay for, when asked for an itemized invoice they said they didn't do that! I was told my other people I could have tile put in for what we paid them!Make sure you see what your paying for ON PAPER!!The vinyl was so poorly put in it is now coming up in places.
Metal headed
Metal headed
21:18 05 Oct 23
As my wife and I prepare to list our home in Estrella Mountain Ranch, we needed our second story floor refinished. Old contractor grade carpet that was garbage is coming out and we are doing the same luxury vinyl plank that we installed on the first story. We went with Healthy Home Flooring again as they did a marvelous job on the first go around. The process was easy, scheduling was no problem, and the work started within a couple days. I really enjoy the professional service provided by Healthy Home Flooring and would recommend them to anyone considering lvp for floors.
Jason Rich
Jason Rich
14:39 05 Oct 23
Worst company to ever have a business license.. they sub everything out , still waiting on my baseboard to be painted after having my floors redone 3 times and flooded our home! Run away don’t look back’
Pam Rowland
Pam Rowland
02:49 16 Aug 23
So so bad!!! Do not use this company. You will regret it. They have horrible service and terrible installation. A year later and we still do not have things they promised in the contract. Terrible customer service. Seriously, do not use. I paid way too much for what they promised but did not deliver.
Nymeria Casita
Nymeria Casita
16:33 04 Aug 23
We bought our first house and knew we needed to install high quality flooring that was residentially pleasing and could viable in a more commercial setting (renting/airbnb).The salesman arrived on time and shared tons of product knowledge and industry knowledge that empowered us to feel good about getting this flooring.The free duct cleaning was a wonderful extra that made us feel special as new customers
tammie Rios
tammie Rios
16:35 09 Jul 23
Healthy Home Flooring installed our floors and baseboards. They did a really great job. Would definitely recommend them. Cheryl was very infomative, I also received a mid-day call from the office daily. Floors like great!
Jesika Walstrom
Jesika Walstrom
22:18 24 Jun 23
JD was great to work with, We went on vacation to Indonesia while the old tile was taken out and new floors installed. When we arrived back home we We’re amazed at how beautiful the floors were. The crew did a great job and came back over for final walk through ready to fix any issues if I had any. Very honest and trustworthy. Thank you Healthy Home Flooring ⭐️⭐️⭐️⭐️⭐️⭐️
Scott Shake
Scott Shake
00:28 20 Apr 23
After watching a promotion on the News I hired Healthy Home Flooring to replace my floors in my family Home. The agreement was to complete the remodel before Xmas 2023. However the workers that did the work damaged my property, scammed me out of $4000.00 cash, and sold me me defective flooring. The flooring is not seated correctly, the base boards not installed correctly, flooring not planted to ground.8-9 times they have come for repairs,yet all repairs and damages have not been completed,the repairs are sectional not complete.Buyer Beware!Summer complaints on BBB website regarding the same poor quality.
William Turner
William Turner
22:09 03 Apr 23
The crew from Healthy Home Flooring did a great job on the flooring project.
cindy Bartolotto
cindy Bartolotto
00:39 18 Feb 23
I went with healthy home flooring and I am so happy with my floors. From the time I chose the flooring to the installers everyone was terrific along the way and checked with me to see how things are going they actually beat a competitors price which was really important to me. They had great quality in flooring and I'm so happy with my floors I love them.
Gary Riso
Gary Riso
18:54 16 Feb 23
After battling with Healthy Home Carpets for months, they finally agreed to replace defective carpeting, but only after I placed a complaint. I set an appointment 2 weeks ago for a reinstall, moved furniture, unhooked appliances and verified it 3 times. The installers failed to show up 2 days in a row with no communication from the company . I've had to call them several times and their story keeps changing as to what happened. I've had it with these guys and my next option will be through the court for a partial refund. BUYER BEWARE!
Thomas Miller
Thomas Miller
21:39 15 Feb 23
Post installation service call. Team arrived and was very professional, e en helping move furniture out of room where flooring needed repair. They worked quickly and were in and out in less than 2 hours and even returned the furniture. Great service and professional flooring techs
Roger D. Landry
Roger D. Landry
15:39 15 Feb 23
TOM STUART
TOM STUART
18:38 20 Jan 23
We had our flooring done May of 2022 and had many problems and many repeat visits to get our flooring done correctly. The workmanship leaves a lot to be desired.
Billie Paschall
Billie Paschall
15:58 03 Jan 23
We are very satisfied with our new carpeting! Customer service, sales and installers were all very friendly and professional. We highly recommend Healthy Home Flooring to all our friends and family. Great rates too!
Eva Ortega
Eva Ortega
23:36 22 Nov 22
Outstanding service. Professional workers. Love my floors
Richard L
Richard L
19:12 17 Nov 22
I owned my own business for any years, I know that sometimes no fault to the company, there are going to be problems. What makes a good business great isn't if they never have a problem. It is what they do when they have one. Healthy Home stepped up and went above and beyond to make sure everything was done right. They even took the time to follow up about a week later to make sure we did not find any surprises. Thank you Healthy Home Flooring
Frankie Veltri
Frankie Veltri
22:09 15 Nov 22
Some minor issues with customer service, but they are a company who does what they say they will do. Very happy with the new Maple floor and the installation team was excellent!
Genesis Collins
Genesis Collins
00:34 15 Nov 22
Initial in-home consultation was pleasant. We were able to agree on pricing and get our install pushed up. But after that….Their “Dustless Tile Removal” was anything but dustless. Over a week later and dust is STILL settling from the tile removal. The website shows suction being used in the tile removal process. That never occurred in my case.Tile install went fine however. The subcontractor (Roberto) did an excellent job on the install but, left all the trash behind. I’ll give him some leeway, as he stayed till after 8 pm (12 hours) going over every grout line on his hands and knees to find any imperfection. The tile install does look great.The promised baseboards have yet to be installed. Every day is a new excuse – or two! While office staff has been pleasant, each person you speak with will give you a different story for why something is left incomplete. I REALLY did not enjoy being with out a toilet for a week.Communication with Healthy Home Flooring has been truly terrible. It took weeks to receive an official copy of our contract. The initial sales person, JD, seems to have zero interest in following up with clients. I was told I needed to access an “Online Portal” to schedule services. I never received the portal address or login for it. JD, the sale person, couldn’t be bothered to get this information for us and instead replied instructing us to call the main number and ask them. Only after sending a scathing email to him did he finally reach out to us. He also addressed us by the wrong names! I understand unfortunate life events can occur and you must focus on those, but you can’t take two minutes to set up an out of office reply?Constantly having to call to inquire about where installers are, why no one showed up when I was told they would. Promised callbacks do not happen. I do have to say to hold music I’ve now spent a cumulative 93 minutes listening to is better than most. The continual delays and inconsistent reasons given for those delays…It’s. Just. Not. Worth. It.Go somewhere else. Even if you pay a more elsewhere, If the other company can stick to their timetable and actually communicate with you, the lack of stress is worth it.I had my hopes for Healthy Home Flooring, they have ultimately done nothing but let me down.***To follow up and respond to the business' reply: I understand the process cannot be entirely dustless, however NO steps were taken to minimize the dust. The website shows suction being used and that did not occur. No barriers were hung - Nothing done.The air duct cleaner di a questionable job. The person was so high, he has issues climbing a ladder. 15 minutes to clean vents/ducts on a 2600 sq ft house seems questionable. The cleaners sent were terrible! Visible dirt was still left on the carpet when they were done. After pointing out so many things, I decided to send them away and finish the cleaning myself.The baseboards finally came in and are a COMPLETE disappointment! They are plain and simple 1x4 planks painted a color that does not match and are a total downgrade to what I have in the rest of the house.I spoke with JD and understand his emergency. I too had a similar experience when my sister suddenly died on Christmas Eve. Even then, I was still able to set up an Out of Office reply in two minutes.Yes, your company dropped the ball. A lot. But, that seems like the theme if you read through the negative comments. You have yet to take any real accountability/responsibility. It really says something about your company when nearly every subcontractor sent out complains about how disorganized and messed up your company is.TL;DR for potential consumers: DO NOT USE HEALTHY HOME FLORRING! It is a messy, disorganized nightmare you are bringing into your home!
Laura Rodriguez
Laura Rodriguez
15:06 03 Nov 22
Healthy Home Flooring did an amazing job with our floors and they had great customer service from beginning to end. I first spoke with Jordan (I believe) and he helped me select which flooring we wanted based on what we already had. Larry then came to our house and showed us a few samples and together we chose "oyster". He did a phenomenal job helping us out and is incredibly kindhearted! The Speir brothers installed our floors in 4 days and the outcome was beyond our expectations, our house is completely different! They were very punctual, kept constant communication and kept us involved in the entire process.Trey was scheduled to do our pre and post walk through and he always made sure we were happy with their service. I would definitely recommend this company to anyone. We're also looking forward to doing our flooring upstairs when the time comes 🙂
Carl Creviston
Carl Creviston
14:56 16 Sep 22
This company is a joke. I have been in the flooring industry for 20+ years. I got out of there a week after starting as an employee. They have no organization and hire any installer they can off the street. O did I mention they still haven't paid me the $2200 they owe me. Dead beats and low life's run this company.
Sarah Repp
Sarah Repp
22:30 27 Aug 22
My new flooring is beautiful. However, a month later I am still waiting on two baseboards to be installed that they forgot to order, and the installation crew broke my dishwasher because they did a horrible job covering things during tile demo. I have made the company aware of these issues, but they have done nothing to resolve them. I would not recommend using this company.
Carol Evans
Carol Evans
18:03 01 Aug 22
I searched for flooring prices and quality for 5-years and heard horror stories from friends' experiences with local companies such as; poor quality and workman who did not show up, or left a mess. But not Healthy Home Flooring. The price was excellent, and the workers were on time and really worked with me. They moved furniture, and made sure the floors were level before they laid the vinyl plank flooring. Health Homes flooring choices are really nice and I found what I was looking for. They even threw in whole house vent cleaning. Which is really necessary after removing old carpeting.Unfortunately, 14 months after the install I noticed some heaving along the seams between planks in two rooms and then in 16 months the seams were disintegrating and the planks were coming up. There was never any moisture on the floors, no pets, no direct sunlight etc. I called them and Healthy Homes first promised to honor the warranty and fix it and sent two guys a few months apart. Then they said they filed a claim with Shaw Flooring and it was denied, but refused to send me the claim number and were extremely rude. I filed a complaint with the Arizona Registrar of Contractors (ARC) two weeks ago and suddenly an inspector from Priority One, an independent contractor for Shaw came out and looked at the flooring. It looks like Healthy Home finally contacted Shaw after I demanded the claim number. It will be two weeks before I know what their findings are but I already know that the installers did not leave any room for the flooring to expand along the walls. After visiting another flooring company I also learned it was cheap 4.4mm luxury vinyl and it needs to be 6-8mm for Arizona. The inspector for the ARC is coming out soon as well.This has been extremely stressful as I had a built-in desk removed from my office and painted the room for new built-in furniture that was to be installed May 30th. It is now June 22 nd and the company is waiting, and I am using a tiny space in my living room as a home office.I do not recommend this company. They lie and you will never, ever talk to the numerous owners of the company. They will never apologize.Response : Aug 1, 2022Their response was more lies. They never did any repairs and I had to contact the Arizona Registrar of Contractors who found the install to be completed with no room for the planks to expand. He also noticed there was no moisture barrier as the planks were installed directly on the concrete slab. An office chair over a flat rug did not cause the damage.They sent out an installer who did not speak English on August 1, 2022 who did not have enough planks to replace my office floor and he knew nothing about a moisture barrier. The incompetencecontinues, as they promise to fix it tomorrow. All three rooms have to be replaced and the closets. This has been nothing but stress for me as I took vacation from work to get this done and I had to move furniture and an office into my living room by myself. I am now 3 months without my home office. I will have to do the same for all three rooms!
Staff.Margarita Sagemehl
Staff.Margarita Sagemehl
01:25 07 Jul 22
The Healthy Home Flooring crew was awesome! From the first contact with them, the reps were friendly and they listen to my preferences. JD came to my house and answered all my questions/concerns and brought luxury vinyl planks for me to see. When the installation crew came, they were responsible and punctual as well as respectful of my time.I highly recommend Healthy Home Flooring!
Matt Barkley
Matt Barkley
17:26 07 Jun 22
The floors look amazing. The installers did a wonderful job. However, we had a change order midway through our project that stalled the timeline a couple weeks. We were aware it would take additional time but the company failed to reach out to us for over a week notifying us of any updates or keeping us in the loop even when I called them a few times. All in all, the finished product looks awesome.
Colleen Montoya
Colleen Montoya
14:53 29 Mar 22
Jesse the installer did a great job. He was here when he said he would be, he cleaned up each area as he worked and put equipment away as soon as he was finished so the installation process stayed as neat as possible. He was polite, did a great job and seemed to enjoy his work. Tiffany the sales rep was wonderful. She was informative and a pleasure to talk to. She asked some questions and got an idea of what I wanted. Then she showed me options that fit my needs. I didn't feel overwhelmed sitting through an extensive sales pitch on a bunch of stuff I already knew I wasn't interested in. TBH communication between the different areas within the company is poor. But they are working on that and were open and appreciative of my feedback in that area. I love my new floors and overall enjoyed working with them. I wouldn't hesitate to use them again or to recommend them.
DeWayne Demland
DeWayne Demland
14:16 23 Mar 22
Diane Meyer
Diane Meyer
21:51 21 Mar 22
We replaced our tile in the hallways and the carpet in our family room with wood flooring by Healthy Home Flooring. We are so glad that we did as it looks amazing. We are also so very happy that we chose Healthy Home Flooring to do the work.They were prompt, did an excellent job, moved furniture that we needed to move, took care of the few spots under the old tile and carpets that would have created "squeak" spots, hauled away all of the old tile and carpet and cleaned up the mess.Amazingly, they were in and out in four days and the improvements were very noticible. Our friends were also very impressed with Healthy Home's work. After the work was completed, Healthy Homes sent out their inspector to make sure that the job was done to their standards and most importantly that WE were happy with the job they did. We were, and their great work deserves a nice review. 5 Stars. I highly recommend them.
Robyne Richards
Robyne Richards
16:43 10 Mar 22
Healthy Home Flooring came through in a pinch. I was on a tight schedule to get carpet installed for a new renter and I had 4 days to get it done. The sales member was out the next day to show samples and take my order and the installer showed up two days later. My tenant was able to move in the very next day thanks to Healthy Home Flooring. Everyone from April in scheduling to Tim in sales to Tommy in installation was absolutely wonderful. Very professional, incredibly friendly and exceptional service. Thank you, Healthy Home Flooring!
Connie Anderson
Connie Anderson
19:52 20 Feb 22
I absolutely love my new floors. Process was easy from start to finish. Exceptional customer service. JD was very helpful when I was selecting product and working out options. Joe was very informative on the pre-installation walk through. Alejandro and his crew accomplished the installation in one day which amazed me. I highly recommend this company to anyone for their flooring needs.
robert
robert
01:41 05 Feb 22
Pictures provided of real reviews.....
Gordon Michie
Gordon Michie
03:16 26 Jan 22
This company, Healthy Home Flooring is the best. From the sales person to the demo of existing tile and carpet to the installation, and last but not least the duct cleaning and sanitizing crew, the whole process has been as smooth as could be. The flooring and baseboards look great, and I could not be happier.If anyone is looking to have new flooring installed, you MUST go with this company. They truly care about you as a customer, and they do everything they can to make the process smooth.Thank you for delivering on everything. I will be back to have my upstairs flooring done.
KCR R
KCR R
01:40 19 Jan 22
We had a great experience from the demonstration done by Larry M to the installation done by Larry H. The installation took a little extra time to be completed; however, Larry H. did an absolute amazing job. He took his time and his attention to detail was impeccable. Thank you, HHF for taking our home from nasty carpet bleak to luxury vinyl wood plank sheik!!!
Lisa D
Lisa D
22:27 03 Dec 21
Saw ad to have someone come out and discuss options as pleased to see that I could receive either a home cleaning or duct cleaning with my order. Appt sch 11/17 with Larry. Larry then calls on appt date, an hour prior to arrival stating he's on the other side of town, will take over an hour to arrive. I said, that won't work for me and he said that he'll schedule for Sunday, 11/21, as his wife is OOT in MI. On 11/21 at 0856am received a call from a woman about my appt, she identified herself as Victoria and she was still 15 minutes away, no idea that it wasn't Larry coming. I agreed. She came out and carpet was discussed and she then mentioned that customers have to spend so much money for carpet installations and that I don't qualify for any duct or home cleaning. I was disappointed as NONE of this was related in the initial call to schedule, in the tv ad or any paperwork received prior to ordering. Called office and discussed w/Trina all disappointments, she confirmed to get Amazon gift card and discount off install. Informed that install mgr will call day prior to install date to confirm time and install team will collect balance prior to job. Recd delivery from Amazon but it was a Visa instead. 12/2 no call from install mgr by 1347pm, called office discussed to confirm and operator mentioned that the mgr usually calls late in the day between 3-5pm day before. Recd call from Dan 12/2 1647 confirming install and out to home btw 9-11am. Called office 12/3 0911 s/w Ashley to discuss balance owed and she mentioned an amount, I questioned that the discount was given, it wasn't, she reviewed with install mgr and he gave the discount. She then asked how I was paying, I said, I was going to give CC as no one mentioned any other way needed to be paid. She said she could take CC over the phone or that I'd need a cashiers check as she did confirm with install mgr that installers aren't able to collect with CC. Another thing not mentioned to the paying customer. Ashley mentioned that this is company policy to collect either of these ways. Unfortunately, it's not appropriate to give CC info over a phone and I had a personal issue with my garage door and unable to leave to get a cashiers check. So, Braden said that I had to give a CC over the phone. This was done and again the customer has been put behind the 8 ball.The way this company doesn't relay information to the customer is exactly the same as Express Flooring. I used EF and had the same types of issues, so, I thought I'd try another company and was surprised that Healthy Home Flooring was established as a break off of Express Flooring; so I shouldn't' be surprised. Extremely disappointed and will not recommend any of these home flooring companies; will stick to big box stores and not local.
Cheryl Bernier
Cheryl Bernier
19:07 26 Nov 21
Great service, fast install, easy to work with.
boyd lanich
boyd lanich
20:27 09 Nov 21
Had a person out on Monday with the install then taking place Friday.
Carrie Dixson
Carrie Dixson
17:52 08 Nov 21
On a recent visit to the Home and Garden show, I met a representative from Healthy Home Flooring. Because I had been interested in having some carpet removed and replaced in my home, I decided to set up an in-home consultation. I'm so glad I did!Not only did they get me in quickly, but the consultation was excellent! Lee came out and talked me through my options. He never pressured me, and I absolutely felt like it would have been okay not to purchase anything. However, the vinyl plank flooring price was too good to pass up!Healthy Home Flooring moved quickly to get my flooring project started and sent excellent help to complete the job! They were in touch to help me answer questions and schedule follow-up appointments (such as my free air duct cleaning) whenever I needed. Everyone was so kind and helpful!Now that my floors are complete, I am happy to report that I love my new flooring and am so thrilled that I used Healthy Home Flooring to complete the project. I highly recommend them and will absolutely be a repeat customer myself!
Kevin Schuldt
Kevin Schuldt
18:52 04 Nov 21
The new flooring looks fantastic and the work was completed faster than estimated
Felicia Cormier
Felicia Cormier
21:30 26 Oct 21
I am in the north valley. From minute one dealing with John K we knew we had picked the perfect company to do my floors. John listened to what I wanted and delivered. Milo is a gem with the highest integrity. His caring professional demeanor is an asset to his company. Mike and Dan were always available to answer any of my thousand questions. Thank you for job way above average. I love my floor and look forward to doing the rest of my home. My friends will be calling you soon too! cheers to a job well done
David George
David George
03:28 18 May 21
Shannon and Larry were great as they helped us decide which flooring was best for our home and offered a diverse array of colors and carpets densities. They never pressured, were extremely personable, and a delight to deal with. The installer did a wonderful job with the carpet, and installers for the vinyl laminate did a great job, also. Healthy Home offered a fair price for materials and installation. We are looking forward to the vent cleaning this coming week! What a great add-on service! We would definitely use them again for future flooring needs!
Lena Hijazin
Lena Hijazin
02:08 13 Mar 21
Dan and his team at Health Home Flooring were great to work with!! They were very helpful and patient through the whole process. Loving the vinyl plank and the look it has given our house.
Ed Thompson
Ed Thompson
00:10 26 Jan 21
My wife and I are so grateful with Dan and Larry for coming to our home and showing us the different flooring they install.. We are very happy with our flooring and can't wait to have the rest of the living area completed. Your crew that did the work were very professional and kept us updated on everything they did. Thank you Ed and Jill
Robert Berrier
Robert Berrier
18:41 17 Dec 20
Very impressed with this project starting with my first impression until job completed. The installers were on time and very experienced. Friendly staff and installers. Would highly recommend this company for any type of flooring.
Dee Chism
Dee Chism
18:13 17 Nov 20
I love my new carpet. From the beginning till the end. Customer service is very much alive with this company. From day 1 each step of the way was a pleasant experience. Larry Matafaski is awesome! That guy knows flooring. To the time it was scheduled and installed very fast. The installers were fast, professional and respected the rooms they replaced the old carpet. It didn't even look like they were there. (Other than the nice carpet left behind).
Freddie Trunkel
Freddie Trunkel
22:32 14 Nov 20
We had vinyl plank installed. The sales manager, Larry answered all our questions and was very helpful in the process of choosing the correct type for our rooms. The crew assigned here was timely on arrival both days. They all worked efficiently, were courteous, and very skilled and meticulous in their work. They cleaned up afterwards each day. We are very satisfied with the flooring and installation and would highly recommend Healthy Home Flooring to anyone that may be interested.Frederica & Tony TrunkelMesa, AZ
Heather Sorenson
Heather Sorenson
03:41 14 Nov 20
This review is for my mom Patti. She had her floors done recently in her 2000 sq ft home and they did a fantastic job. They are very detail oriented, cleaned up thoroughly at the end of every day, and worked around her schedule. Their quality and pride in their work shines throughout, the floors look amazing. She would highly recommend everyone using this company!!
Susan Barden
Susan Barden
20:41 13 Nov 20
I love the carpet and service crew was very pleasant and efficient... would highly recommend!
M S
M S
18:58 04 Nov 20
Just had our tile and carpet flooring replaced with Vinyl Plank throughout our home in Laveen. We could not be happier with the final results. We were nervous about taking on such a large project. Healthy home floors could not have made the process any easier. The design team helped us decide on the type of flooring to meet our needs and offered a large selection of colors. The installation crew led by Brian did a fabulous job of demolition and installation. We were so impressed by how hard they worked and their attention to detail. They moved all furniture and appliances then cleaned up after each day so that we had minimal interruption in our daily routine. Dan the project manager was readily available for questions and very helpful in making some minor changes to the project. Thank you Healthy Home Floors for such a great job at such a great price.