Healthy Home Flooring Scottsdale Reviews

Healthy Home Flooring Reviews Scottsdale

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Healthy Home Flooring Scottsdale
Healthy Home Flooring Scottsdale
4.2
Based on 50 reviews
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Stephanie Tumbleston
Stephanie Tumbleston
23:29 24 Nov 23
Horrible customer service, unreliable, and poor warranty service. It has been 3 years of trying to get this company to warranty our floors. No responses. Repairs appointments cancelled over and over again. Our extra flooring was taken when they first installed and now the floor is breaking apart. Still no resolution even when email coping the president of the company. DO NOT USE THIS COMPANY
Charissa & Nathan Blaine
Charissa & Nathan Blaine
22:09 26 Oct 23
nikki mcleod
nikki mcleod
19:02 03 Sep 23
If I could give this place no stars I would. It has literally been a nightmare 2 years working with them. It's started right off the bat when we sat down with JD and he refused to talk to me. He only wanted to work with my husband until my husband finally said my wife is paying for it you should talk to her. Fast forward to instal day they delivered the wrong floor, I was immediately made to feel that it was my mistake and that they weren't sure they could fix it since I now don't like the floor. Thankfully they were able to find their error and realize that the wrong floor was intact delivered. It took them two days to complete the project when we went to see the house (we hadn't moved in yet) we noticed there were still cracks on the sun flooring which we were told we had to pay more to fix. They told us they'd be fixed the following day before instal. After instal we noticed there were some gaps and our toilet was leaking. They came out the next day and fixed it. About 8 months later the floors started peaking over time the problem continued throughout the house. It looked awful. I finally got the company to come out and see what was happening. They sent a representative from Shaw flooring out and he sent a report back saying the floors were faulty and needed to be replaced. On demo day they again delivered the wrong floor but finally installed the new floors. I was told faulty flooring or sun damage but never once did they say it was from moisture. They originally tried but once they pulled the floors everything was dry and milo (the supervisor to the job) told Katie in a FaceTime call the water was not the reason for the floors being damaged. In April of this year I noticed that the floors were starting to peak again. I immediately called the company and began talking to Tracy. She set up an inspection date that they no showed me on 4 different times. They finally came out and took some pictures. When I talked to Tracy again she said that they floors would be replaced and we're just waiting for the shipment to arrive I even had an instal date of July 11th. Around that time I started to not be able to get a hold to Tracy. The unit decent person working there Porter finally let me know that Tracy no longer was working for the company and that Jason will be reaching out to me soon. I called 4 days in a row and they assured me that Jason will be reaching out. The call never came. It wasn't until my husband finally called that Jason decided he was available. Jason told my husband that due to the "flood" water damage isn't covered by the warranty. There was never a flood in my house. Jason had still refused to talk to me and will only correspond with my husband. It ended with Jason telling us they would instal the floors but we would have to pay over $1000 for the floors. I absolutely refused to pay any more money to a company that is mismanaged and I believe sexist. I implore you to stay away from this company. Do business with anyone but them and hopefully you will never have to endure this nightmare.
Keith Wyatt
Keith Wyatt
04:33 19 Aug 23
They laid our floor crooked at first after raising a fuss they finally fixed it. Now a year later the flooring has black spots popping up all over the place. They came out said it was an issue and have responded since.
Connie Hernandez
Connie Hernandez
21:03 09 Jan 23
Top-notch customer service from the sales person and also from the installing company. Very professional, very thorough, and they cleaned up after the job.
Linda Carr
Linda Carr
23:07 09 Dec 22
Amy Petersburg
Amy Petersburg
18:18 06 Dec 22
Buyer beware!!! We initially felt pressured by the sales person to "buy now" but the next day we changed our minds since we didn't feel good about the purchase or the people we were working with. We immediately asked for a refund and were told it would be 14 business days . It is now 20 business days andno refund. Every time we call they say they will send a message to accounting. We have asked to get something in writing via email that the refund was issued on multiple occasions with nothingness. DO NOT use this company!!
Psychedelic 24
Psychedelic 24
20:40 18 Nov 22
We had healthy homes come out to bid for our home floor remodel. We felt very pressured from their salesman. Instead of giving us time to go through all the bids, the salesman said that this offer is only good today. It really felt like a used salesman concept. So we went forward with deal. The next day we decided that due to the experience we would cancel the contract in accordance with 3 day cancel policy and state laws. Received email in which they begged for our business, expressing that we give five good reviews. If a company is more concerned about reviews, they may want to relook their customer quality with salesman and experience, their quality of work and experience should be first priority and i am sure people then would give good reviews. We have now waited over a month for our refund. When contacting this company over and over they keep referring to accounting departing error, "should process by next friday." If this continues we will post on every social media and go to the local news. Today we notified that the refund would be processed today.
Barry Chambers
Barry Chambers
19:27 26 Aug 22
We really liked our experience from the salesman to the finished flooring. It was a pleasure to work with all the steps from removing tile to laying the vinyl flooring. It almost makes our home look new. I am recommending HHF to friends that want to replace their flooring.
Sean Kerns
Sean Kerns
20:32 21 Jun 22
We believed all the hype of the customer service and quality advertised by Healthy Home Flooring. Our experience was well below par and I wanted to share our experience.Consultation:The sales rep last minute rescheduled on us. Upon the consultation with the sales rep, we were sold from the owner via phone that we are in great hands and that he would be a part of our process throughout. As you'll see below of our unhappiness, we've contacted Healthy Home Flooring numerous times to share our dissatisfaction and not once has he been available or willing to call us.Installation:Installation no showed twice when we took off work to be home. Apparently, the carpet was not here (in Georgia as we were told?) but we waited around both days during the arrival window to not have anyone show up. They did install on the third installation date scheduled. We had to constantly follow up to get answers and office staff did not have answers or upstanding why installation was not being completed.After installation and walking on the carpet for a few days, we noticed a handful of uneven areas. We contacted Healthy Home Flooring to have an installer come out to evaluate the uneven areas because we did not experience these with our old carpet and we significantly upgraded our carpet quality this time around. First scheduled time, no show. Second time, now show AGAIN! Third time the installer came out, found an ethernet cable connector underneath the carpet in one area. Not sure how that even happens?! The other areas, the installer claims that it's because of our foundation. We never experienced any of this unevenness with our lesser quality carpet and IF there is an issue, why was it not brought up to us at installation. The installer that came back out said he was the one who completed the installation and said he would have brought it up to us but we were not home and out of town. Completely not true, we were in the living room. He was extremely rude and we had the impression that he has other work to do and we inconvenienced him to come look at our concerns.There was also no communication from Healthy Home Flooring regarding our warranty claim and we constantly had to contact them for follow up and scheduling. We didn't care if someone came out same day or a month later, just wanted a resolution.Not trying to be a Karen. I just wanted to share our experience.
Anna Meyer
Anna Meyer
00:57 27 Apr 22
Healthy Home flooring was a pleasure to work with. From sales to installation the service was provided with professionalism and prompt delivery.
Diane Meyer
Diane Meyer
00:25 16 Mar 22
We are VERY happy with the job they did. Elana Diaz and her crew did a magnificent & professional job removing our old, dated tiles and installed our new wood floors. She worked very hard to be sure we were happy with everything and answered any questions we had. They did it in what seemed like record time and cleaned up the work area when finished.Also, a shoutout to our sales manager, JD, for making sure that the things we wanted were taken care of and most especially Elana for her hard work and excellent supervision.We HIGHLY recommend Healthy Homes Flooring Scottsdale if you are in need of a new floor and installation. 5 stars from us.
Sandy Sedillo
Sandy Sedillo
18:10 15 Mar 22
Very professional. Job was done very well & also in a reasonable amount of time. We are very happy with our new flooring!
Lori Cirucci
Lori Cirucci
19:49 06 Dec 21
Healthy Home Flooring is a fantastic company! I loved the personalized service that I received from day 1! From the Butt Cakes (yes, they really do send these!), to the daily calls during installation, I am a completely satisfied customer! The effort that this company puts into every call, and visit to make sure you are completely happy is amazing!! LOVE this company!! More companies should follow their business plan!
Rhyan Geiger Lanich
Rhyan Geiger Lanich
04:33 15 Nov 21
We really enjoy our carpets. A little more expensive than we would have liked to spend but you can negotiate. The pictures attached to this review are before (unknown installer) and after by them. There's a lot of hype on the customer experience and it's been okay. However, they deliver little cakes for doing a consultation 😅
Ebony Munn
Ebony Munn
22:00 16 Aug 21
ashlee braun
ashlee braun
20:58 03 Aug 21
Jason Rich
Jason Rich
07:23 03 Jul 21
Judi D'Aleo
Judi D'Aleo
15:37 19 May 21
Mike “Siegel”
Mike “Siegel”
05:15 01 May 21
Wasted a Saturday waiting for a representative that was supposed to take measurements. He said he couldn't help me He took no measurements and was a waste of time. I'm very disappointed... Maybe my house was too small? Maybe 2500 ft² is not good enough? I don't know but very disappointed.And the reply message you sent is untrue. He was NOT here for more than 30 minutes! I had to ask him to bring samples in because he was ready to leave within the first 10 minutes. Your response is so untruthful. I'll be praying for you to do right by God and edit your response... AND have a conversation with your sales person. He clearly was NOT in a mood to sell us anything. In fact my wife thought maybe our house was too small and he didn't want our business.
Alyssa Burns
Alyssa Burns
18:38 06 Apr 21
Erma Reynolds
Erma Reynolds
17:46 03 Mar 21
very professional company the sale person was no pressure salesman the carpet is beautiful the on time service was great in one week it was done great company to work with.
Yvonne Pearson (YP)
Yvonne Pearson (YP)
14:55 03 Mar 21
Excellent customer service, from the sales rep to the inbound CS rep. Everyone was very pleasant to work with. I was a bit disappointed that my base boards and paint on wall were scratched. What was recommended initially by the sales rep was not the best. It ended up costing me a bit more to get to my satisfaction. However, Dan the project mgr made promises and fulfilled them regarding the paint touch ups. Max, the lead installer was great and very professional.Overall, I would recommend this company on customer service & timeliness.
Laura Laizure
Laura Laizure
01:45 25 Feb 21
Outstanding experience! Proof that excellent customer service still exists! From quote to prep to install, we were impressed with the above and beyond attention--it has set the bar very high for others to meet. They worked hard to give the best price possible, managed to beat their own super-fast install date, and estimated a two-day install then completed in just one! They made it so easy--and all of this during the busy and stressful holiday season. Every single person was professional, courteous, and made us feel like we were their top priority. I honestly can't remember when I was this blown away by such quality service and wonderful people. We are thrilled with our new floors--exactly what we had envisioned! Very highly recommend.
Lynda Lahm
Lynda Lahm
19:18 18 Feb 21
Healthy Home flooring did a great job installing my vinyl plank flooring. It looks fantastic. The response time with any questions and/or concerns I had was addressed immediately. I would highly recommend them to my friends and family.
Vanessa Bird
Vanessa Bird
16:51 11 Feb 21
This company is very professional and have employees who care about the quality of work they provide. I am so happy with our demo team and installers and the hard work and perfection this team put into our home. It wasn't an easy job but they were always so kind and willing to make it PERFECT for us! If you are looking for a company to do business with, you found it here! Thank You for taking care of us 🙂
Alan Wardell
Alan Wardell
15:24 05 Feb 21
carol spinks
carol spinks
15:29 19 Jan 21
Metal headed
Metal headed
18:11 16 Jan 21
Healthy Home Flooring was the right choice! We had quotes from 5 or 6 flooring companies over the last year. We didn't pull the trigger on those other companies because they didn't leave me feeling like I was a priority. HHF, however, sent Dan out to speak with us and we didn't let him leave without our approval of our install. Dan was not a salesman like so many of these types of businesses, he was an educator on how to have the exact floors my home needs. The clutch call was how he was the only one that recognized that my baseboards are not baseboards, but door casings. He suggested not to remove them, but have quarter round flush from the floor to the "baseboards." The installers were very efficient at getting the work done. The caulk lines are stupendous. I finally have the floors this house deserves thanks to the awesome care and work by Healthy Home Flooring.
Vanadrian Keyes
Vanadrian Keyes
04:22 04 Nov 20
The gentleman showed up on time and where very efficient with their time. They were very nice and easy going crew that had such a cooperative spirit about them. It seems as though the crew has been working together for years.They were very thorough and cleaned up the worksite like as if it was there home. I would highly recommend this company.
Greg Beyer
Greg Beyer
22:44 19 Oct 20
Quality vinyl plank flooring. Great installation. Very happy with finished product.
Karen Beyer
Karen Beyer
22:32 19 Oct 20
They did a great job installing new flooring to our entire home. We received an estimate on Tuesday and by Saturday afternoon we had an entire new floor. The installers were great.
Jace Romeo
Jace Romeo
18:38 17 Oct 20
T Webster
T Webster
21:52 13 Oct 20
Very professional and did a great job on the install. Love my nee floors and stairs
Ema Matthews
Ema Matthews
15:10 02 Oct 20
John Farkas
John Farkas
23:54 24 Sep 20
Steve Neyer
Steve Neyer
17:07 22 Sep 20
Honestly I wish I could give them a TEN. We had vinyl plank installed in our entire house and every square foot looks beautiful! We were lucky enough to have ALEX, their world class installer doing our job. A personal note I dropped a cast iron skillet on my new floor. NO SCRATCH OR DENT! I was amazed (and relieved). This is the place to get top quality flooring and top notch installers
Samir Haggar
Samir Haggar
20:11 10 Aug 20
This company is first class. They do what they say and always honor their word. Our vinyl plank floors are beautiful! Thanks Brandon!
Janell Brassfield
Janell Brassfield
20:39 24 Jul 20
Healthy Home Flooring and Dan were recommended to us by family members. We are so glad we called. We had vinyl plank placed in our entire house. They made the process quick and stress-free. We love our new flooring and couldn't be happier with the company.
Linda Edwards
Linda Edwards
23:39 21 Jul 20
I highly recommend Healthy Home Flooring.. I was impressed from start to finish. The selection and quality was great .. I love my new flooring. They were so helpful and worked around my schedule to complete the job. Definitely will use them again.
Tasha Platt
Tasha Platt
03:32 13 Jul 20
Healthy Home Flooring was recommended by a trusted friend and using them was the best decision I could have made. We were looking for flooring for our entire house, but were unsure what exactly to go with. They recommended vinyl plank flooring due to its durability and I could not be happier with the look and quality. The instillation also went great. They finished much quicker than I expected based on my past experiences with other companies. I would recommend this company to anyone and will definitely work with them in the future!
Sarah Richardson
Sarah Richardson
12:57 12 Jul 20
My family and I would recommend this company to anyone looking for a quality product with great customer service! We finally have our go to flooring company.
Leslie Mondragon
Leslie Mondragon
01:36 03 Jul 20
I was really impressed with the selection and quality of the vinyl plank flooring Healthy Home Flooring had to offer! I really liked that they brought the flooring samples to me, and I was able to shop in the comfort of my own home. I can’t wait to have my new flooring installed! Great company to hire in Scottsdale for all your flooring and installation needs. Thanks guys!
Collin Gunsenhouser
Collin Gunsenhouser
01:20 03 Jul 20
Great team and easy to work with. Great company for Tile flooring in Scottsdale!
Chris Werner
Chris Werner
19:58 02 Jul 20
Great flooring installation company in Scottsdale for vinyl plank flooring!
Caren Stutz
Caren Stutz
22:42 01 Jul 20
The Healthy Home Flooring team are extremely professional and knowledgeable. They were very thorough and worked diligently with me to help me make the best choice for my flooring needs. I would highly recommend this team to anyone looking for flooring.
Kellie Lederer
Kellie Lederer
20:15 26 Jun 20
We had a major job done at our house when we moved in. Totally re-floored the entire house. While moving to a new house with 3 little kids can be a very stressful time, Healthy Home Flooring took ALL of the stress out of that part for us. They were client focused, human, and did a great job. It also helped during an expensive move that they were also the most cost effective option that we found. I have recommended them to everyone I know. Thanks so much!
Geoffrey Cook
Geoffrey Cook
17:23 25 Jun 20
Great website with tons of information that will answer every question you may have about flooring. Knowledgeable and supportive staff, just a great business!
Danny Valasek
Danny Valasek
22:47 24 Jun 20
Great company!! Highly recommend their vinyl plank flooring. Dan and the installation team were amazing to work with! Thanks guys!!
dan zmich
dan zmich
03:17 24 Jun 20
My experience with Healthy Home flooring was outstanding. They showed up on time and the installation was flawless. I would recommend this company to all my family and friends! 5 stars ⭐️ across the board the best in the valley

We used HHF on our last home and the process was so easy. We used them again and they were just as wonderful. Thank you to Brandon who gave us an excellent deal, Porter who answered my many many phone calls and questions/concerns and Cheryl for making sure I got an earlier install! Everyone here has been nothing but friendly and professional! I will gladly continue to use them for future projects. The flooring looks amazing and we are so happy we used HHF again!

Haley Barrington
6 months ago

I liked these guys from the get-go. Didn’t even bother getting additional quotes. I had SO much tile to remove and the installation team had it removed in less than an hour. They installed new flooring throughout my entire house and the whole process took only 3.5 days. I have friends that had another company come out to remove one room of wood flooring and that took 3 days! If you are looking for a reference for Healthy Home flooring, reach out to me!

Sally Underwood
7 months ago

I give a 5 star rating because the job come out great and I am now enjoying the new floors.

William Turner
8 months ago

A couple years ago Healthy Home Flooring installed new floors in my home. It did not turn out as I wanted and there were a few issues. I was not pleased. About a month ago Healthy Home Flooring reached out to me and sent a representative to my home to get eyes on . They felt the best coarse of action would be to replaced the entire flooring. They worked around my schedule and came back out and installed a brand new floor. The crew was professional completed the job in two days. The floor came out exactly how I wanted it and looks amazing. Thank you Healthy Home Flooring for working with me the customer to make sure I was happy with my purchase. I recommend Healthy Home Flooring as a 5 star flooring company. Thank you
John

John P Farkas
8 months ago

Dense and comfy carpet. Love the color and wonderful warranty. Quick service.

Gay Kohl
8 months ago

I was very pleased and so happy when I got my new floors and I had been waiting quite a long time before I finally pulled the trigger and went with healthy home and they didn’t let me down. The installers did it quickly and I didn’t think they were going to be able to do it quickly as they did but they got it done in two days time the whole house and they moved all the furniture and heavy things they were very confident and did a great job. Healthy home flooring gave me a great price great service and I would recommend them to anybody who wants new flooring they actually beat a competitor’s price.

Cindy Bartolotto
9 months ago

Post installation service call. Team arrived and was very professional, even helping move furniture out of room where flooring needed repair. They worked quickly and were in and out in less than 2 hours and even returned the furniture. Great service and professional flooring techs

Thomas C Miller
9 months ago

Your floor job is a big hit / attraction , everyone wants to check it out. Workers were great, Lenny checked in to see how things were going. I would recommend Healthy Homes.

John Moran
10 months ago

From start to finish I was 100% satisfied with all aspects of interacting with Healthy Home Flooring. The salesperson was very helpful with suggestions on different types of flooring that would suit my needs. Customer service follow-up was timely. The installers were here on the date and time agreed upon. They were efficient and considerate, best of all, they cleaned up all remnants before leaving. I would highly recommend doing business with Healthy Home Flooring.

Barbara Eder
10 months ago

The 2 workers that came to install our new plank flooring were great!
It only took 4 days to remove a house full of tile, and lay down the new planks. The guys cleaned up everyday to make it dog safe before they left for the day. The last day when they were done, they put back all the furniture and hooked up everything. We couldn’t be happier with the job they day.

Lorri Hensley
10 months ago

Floors came out great we are extremely happy with the work thus far. JD our product specialist was top notch as well Eddy in customer service. We had one hiccup and the team came together quick to get it resolved. I would highly recommend this company to anyone looking for new flooring.

Sam Roberts
10 months ago

Healthy Home Flooring (HHF) recently upgraded my entire home with porcelain tile, wood laminate and included removing all my old 2” tall baseboards and replacing them with 4 ½” tall trim. On my initial home visit their sales rep Tim, did a great job helping me to select complimentary tile and laminate styles and colors. The tile crew of Francisco and Diego were an excellent team. They offered great suggestions on tile layout and even went so far as to use an old 10’ x 10’ section of my carpet to cover my driveway, where they setup their tools, cut tiles and mixed thin set and grout. Francisco said they did that to prevent any staining of the concrete. Way to go guys! The laminate crew came in next and knocked out the last three rooms in just one day including all the trim replacement. Both teams were on time and kept me informed at every stage of the project. When the work was completed there were some issues that came up and HHF worked with me to quickly address them leaving me with a beautiful home. I would definitely choose them again.

Keith Dreher
10 months ago